Article 01
Introduction & Scope
Wicket71 (hereinafter referred to as "we", "us", or "the Platform") is fully committed to protecting your personal information. This Privacy Policy applies to the Wicket71 website, mobile app, and all related services.
This document will inform you:
- What types of data we collect and why.
- How collected data is used and stored.
- The circumstances under which your information may be shared.
- Your rights regarding your personal data.
By using Wicket71's services, you agree to this Privacy Policy. If you do not agree, please discontinue use of our services.
Our Commitment: Wicket71 never sells or shares your personal information with third parties for advertising purposes. Your data is used solely to improve your experience with our service.
Section 02
Data We Collect
Wicket71 collects only the minimum information necessary to provide its services. A detailed breakdown of the data we hold is outlined below:
Personal Identification Information
- Full name (as provided during registration).
- Mobile number.
- Date of birth (for age verification).
- Email address (optional).
- National ID or passport number provided during KYC verification.
Financial Information
- BKash/Nagad/Rocket mobile banking number.
- Deposit and withdrawal transaction history.
- Transaction ID.
Usage Data (Automatically Collected)
- IP address and device type.
- Browser and operating system information.
- Time spent on the platform and activity logs.
- Betting & gaming history.
- Cookies & Session Data.
| Data Type |
Reason for Collection |
Mandatory? |
| Mobile Number |
Account Verification & Transactions |
Yes |
| Date of Birth |
18+ Age Verification |
Yes |
| NID/Passport |
KYC Verification (Large Withdrawals) |
As Needed |
| Email |
Communication & Notifications |
Optional |
| IP Address |
Security & Fraud Prevention |
Automatic |
Section 03
How We Collect Your Information
Wicket71 collects information through the following methods:
Directly Provided Information
You provide information directly when you register, make a deposit, request a withdrawal, or contact our support team. This information is used solely for those purposes.
Automatically Collected
When you use Wicket71, our systems automatically collect certain technical information — such as your device type, browser, and IP address. This data is used to maintain security and improve our services.
Cookies & Similar Technologies
We use cookies, which are small files stored in your browser. They maintain your login session and help personalize your experience.
Good to Know: We never collect your information for marketing purposes without your consent. You can easily opt out of any promotional notifications at any time.
Section 04
Purpose of Data Use
Wicket71 uses the information it collects for the purposes listed below. We commit that your data will never be used for any purpose beyond what is stated here:
- Service Delivery: Enabling account creation, transaction processing, and access to gaming features.
- Identity Verification: Age & KYC verification — to prevent fraud and protect minors.
- Security: Detecting and preventing suspicious activity.
- Customer Support: Understanding your issue and resolving it as quickly as possible.
- Service Improvement: Analysing user behaviour to improve and enhance the platform.
- Legal Compliance: Complying with applicable laws and regulatory requirements.
- Contact: Important updates, transaction notifications & support.
- Promotions: Sending you relevant offers and bonus information with your consent.
Services
Security
Verification
Support
Development
Legal Compliance
Article 05
Data Retention & Security Measures
Wicket71 follows the highest industry standards to protect your data. Our security measures include:
Technical Security
- SSL 256-Bit Encryption: All data transmissions are encrypted.
- Firewall Protection: Advanced firewall systems prevent unauthorised access.
- Two-Factor Authentication (2FA): Extra account login protection.
- DDoS Protection: Protecting the platform from cyber threats.
Organisational Security
- Access to specific data is restricted to authorized personnel only.
- Regular security training.
- Third-party security audits.
- A rapid response plan for data breach incidents.
Data Retention Period
How long your data is retained depends on the type of information:
- Account data: retained for as long as the account remains active.
- Transaction Records: Retained for up to 5 years as required by law.
- KYC documents: deleted 3 years after account closure.
- Cookie data: cleared at the end of a browser session or after a maximum of 1 year.
Response to a Data Breach: In the event of a data breach, Wicket71 will notify affected users within 72 hours and take all necessary steps to resolve the issue.
Section 06
Data Sharing & Disclosure Policy
Wicket71 never sells your data. However, limited information may be shared in certain specific circumstances:
Service Provider Partners
Limited data may be shared with selected partners for payment processing, KYC verification, and technical support. All such partners are contractually required to adhere to the same privacy standards.
Legal Obligations
Disclosure may be required to comply with court orders, government investigations, or Anti-Money Laundering laws.
When Your Information Is Not Shared
- With advertising companies.
- With data brokers.
- For sale to any third party without your consent.
Our Guarantee: Wicket71 has never sold your data and never will — that is our core commitment.
Section 07
Cookies & Tracking Technologies
Wicket71 uses cookies to enhance your experience. The types of cookies we use include:
Essential Cookies
Essential for maintaining your login session, ensuring security, and keeping core services running. These cannot be disabled.
Functional Cookies
To remember your preferences (e.g. language, theme). You can disable this, but some features may not work as expected.
Analytics Cookies
To understand how the platform is being used and improve our services. This data can be disabled by you.
Marketing Cookies
To show you relevant offers. Activated with your consent and can be turned off at any time.
You can manage cookies through your browser settings. Disabling cookies may limit certain features.
Section 08
Your Data Rights
Every Wicket71 member has the following rights regarding their personal data:
01
Right to Know
You may request to know what data we hold about you and why — at any time.
02
Right to Access
You may request a copy of the data we hold about you.
03
Right to Rectification
You have the right to request corrections to any inaccurate or outdated information.
04
Right to Erasure
You may request the deletion of your data, unless we are required to retain it by law.
05
Right to Object
You may object to your data being used for marketing or other specific purposes.
06
Right to Portability
The right to receive your data in a structured, portable format.
How to Exercise Your Rights: Email us at support@wicket71.wine or reach us via live chat. We will respond within 30 days of receiving your request.
Section 09
Children's Privacy Protection
Wicket71 services are strictly for users aged 18 and above. We do not knowingly collect data from minors.
If a parent or guardian becomes aware that their child has created a Wicket71 account, please contact our support team immediately. The account will be closed and any collected data will be deleted.
Strict policy: If a minor opens an account despite our age verification measures, the account will be immediately suspended and all associated data will be permanently deleted.
Article 10
Privacy Policy Updates
Wicket71 may update this Privacy Policy as needed. In the event of any changes:
- You will be notified via mobile notification or email at least 30 days before any significant changes take effect.
- The date of any changes will be shown at the top of the page as "Last Updated".
- Continued use of the platform after any changes have been made will be considered acceptance of the updated policy.
- If you disagree, you may close your account — with no penalties.
Note: Check this page regularly, as the policy may be updated due to new services or changes in applicable law.
Section 11
International Data Transfers
Wicket71's servers are located in multiple countries. Your data may be transferred internationally. In such cases:
- All transfers are conducted in compliance with international data protection standards.
- The same standard of data protection is ensured in any country to which your information is transferred.
- Data protection agreements are in place with all international partners.
If you want to know where your data is stored, please contact our support team.
Section 12
Privacy Contact
For any privacy-related questions, complaints, or requests:
- Email: privacy@wicket71.wine
- Support Email: support@wicket71.wine
- Live Chat: 24/7 support in Bangla.
- Response Time: Within 48 hours.
Data rights requests will be resolved within 30 business days of receipt. If additional time is required for complex cases, you will be notified.
Please note: Exercising your privacy rights is free of charge and will have no adverse effect on your account.